Faye is a travel insurtech company that launched in 2022. The company sells and performs claims administration for whole-trip travel insurance policies underwritten by United States Fire Insurance Company. Coverage is customizable and available for emergency medical coverage, trip delay coverage, and other options. Travelers can get a quote, purchase coverage, and file a claim digitally online and via the company’s mobile app.
Travelers can opt for Faye’s base whole-trip coverage plan and on more coverage for a more customized plan. Faye’s Base Plan includes the following coverage types:
Available add-on coverage includes:
Faye offers a totally digital travel insurance experience from quote to claim. Customers can opt for the company’s Base Plan and build onto it with optional add-on coverage. Policies are underwritten by United States Fire Insurance Company, which has an A (Excellent) rating from AM Best.
Faye offers a streamlined approach to getting customized whole-trip travel insurance online. That said, there are some things to consider before committing to coverage.
In general, Faye is best for US residents planning a vacation in the United States or internationally, including cruises.
Faye may be best for:
If you’re planning a trip, navigate to Faye’s website and click on the “Check pricing” button. Then, add rip details, including where you’re going, the dates of your trip, and how many people are traveling with you. Then, add contact information and birthdates for each member of your party. Faye’s quote builder will create a policy that you can then modify based on coverage preferences.
Because Faye offers its Base Plan plus optional add-ons, your base price will be displayed at the top of the quote page. This includes health coverage, trip coverage, and protection for other items like lost or damaged baggage. Increase or decrease the estimated trip cost (maximum reimbursement amount) to see how it impacts the cost of coverage. Likewise, scroll down to available add-ons to see how they impact the overall cost of the policy. Click on “Add” or “Remove” to customize coverage.
Once you have built a plan that meets your needs, click on the “Get covered” button at the bottom of the screen. At this point, you’ll be asked to enter your credit card information to process the payment through Stripe.
Travel Guard is travel insurance offered by AIG Travel and American International Group, Inc., meaning it has a more established online presence than Faye. In contrast to Faye, coverage is available to residents of all US states and the District of Columbia. Both platforms allow customers to get quotes online, and Travel Guard also publishes general details about its Essential, Preferred, and Deluxe plans. Travel Guard offers 24-hour concierge assistance, whereas Faye offers 24/7 customer support for its policy-holders specifically.
When looking at insurance carriers, we want to know that our customers are working with the best. This is why we search for carriers that have high AM Best ratings or marketplaces that work with carriers that have those ratings. We review the key features of the provider and look at how costs are derived. The quote process is essential to a good customer experience, which is why we go through the process to test the efficiency of the system.
Faye is a legitimate insurtech platform that offers whole-trip travel insurance underwritten by United States Fire Insurance Company. Because the company offering was launched in 2022 there are limited online reviews. However, available customer reviews are largely positive, and the company has a 4.5-star rating on Trustpilot based on 175 reviews.
As an insurtech platform, Faye provides quotes and claims administration for policies underwritten by United States Fire Insurance Company. You can build a quote, customize coverage, and pay for a policy through the insurer’s website. If you need to modify coverage or file a claim related to your trip, you can do so using the Faye mobile app or call the support team 24/7.
Faye travel insurance policies are underwritten by United States Fire Insurance Company, which has an A (Excellent) rating from AM Best. That said, Faye handles quotes and claims administration through the company’s mobile app or via phone and email, making it a convenient option for travelers.
Travel insurance can provide financial protection against certain events, but some situations are not covered. For example, some policies don’t cover cancelation due to fear of travel from a pandemic or other reasons—though it may be possible to add “cancel for any reason” coverage. Travel insurance also does not generally apply to natural disasters that begin before the covered trip.
Furthermore, travel insurance is unlikely to cover activities that involve drinking or drug use, like a beer cycling tour. Some policies also exclude risky activities like skiing, mountain climbing, and scuba diving. That said, some insurers offer add-on coverage for these types of activities.