When many international travelers think of Travelex, images of desks and trailers for currency exchange services or red-and-blue ATM machines may immediately come to mind. But when it comes to travel insurance, Travelex Insurance Services is its own separate entity, offering specialty products to those going around the world.
Headquartered in Omaha, Nebraska, Travelex offers specialty plans for four types of travelers: a plan for traveling across the United States, along with two plans with international coverage. In many situations, travelers can also upgrade their level of coverage to include car rental collision damage, adventure sports coverage, and increased health benefits.
In this review, we’ll cover Travelex Travel Insurance in detail, and help you decide if one of their three products are right for your needs.
Travelex was originally founded as a division of international financial service giant Travelex. The product complimented the company’s variety of travel-related products, including currency conversion and prepaid debit cards loadable with a variety of international currencies.
In 2016, Travelex sold their insurance division to Cover-More Group based in Australia. In turn, Cover-More is owned by Zurich Insurance Group, a multinational provider of a wide variety of insurance products, including auto, home, and life.
Today, Travelex Travel Insurance focuses on offering insurance coverage to travelers in the United States and Canada. Their products are underwritten by Berkshire Hathaway Specialty Insurance, also based out of Omaha, Nebraska.
For those based in the United States and Canada, Travelex Travel Insurance offers three core products. Those staying in the United States can select their Travel America plan, while international travelers can select between the Travel Basic and Travel Select plans.
As the name suggests, the Travel America plan covers travelers as they visit all 50 United States of America. With a basic level of coverage, Travel America only offers a maximum $750 benefit for trip cancellation and up to $1,125 of trip interruption coverage. Even though it is a smaller overall package, the plan also offers benefits that appeal to road-trippers and families staying in the country. This include shared coverage for up to seven people traveling with the insured person, roadside assistance in the event of a breakdown, and pet medical expenses in the event of a veterinary emergency.
The Travel Basic and Travel Select packages are designed for those going outside of the United States, including Canada and Mexico. While the Travel Basic plan is a lower-cost option designed for students and backpackers, the Travel Select plan offers higher benefit maximums for families and luxury travelers alike.
Travelex travel insurance covers many of the options consumers would expect from an international coverage plan. All three trip insurance offerings include these benefits:
In addition to the benefits offered by the insurance plans, travelers have the option to pay for four upgrades at a flat rate per policy. The upgrades include accidental death and dismemberment coverage aboard a common carrier, adventure sports coverage, additional medical coverage, and rental car collision coverage.
Travelex Travel Insurance is available through many different travel insurance marketplaces, including Squaremouth, InsureMyTrip.com, Insubuy.com, and TravelInsurance.com. Travelers can also purchase insurance directly through Travelex at their website, travelexinsurance.com.
During the quote process, you will be asked about your trip plans. The information you will need to provide includes:
From there, you will be given quotes based on your destination. Travelers staying in the United States will be able to choose from all three plans, while those traveling abroad will only be able to select between Travel Basic and Travel Select.
Should you decide to purchase a plan, you will be asked to provide personal information about yourself, others on the trip, and trip supplier information. In addition to credit card information for purchase, you will need to provide:
Once your purchase is confirmed, your travel insurance documents will come directly from Travelex Insurance Services via e-mail. During the purchase process, you will also have the option to send your documents to other travelers via e-mail.
Information transferred on the Travelex Insurance Services website is secured by SHA-256 SSL technology. The security certificate is provided by Cloudflare.
All three Travelex Insurance Services products are underwritten by Berkshire Hathaway Specialty Insurance, part of National Indemnity Company and owned by the mega-conglomerate Berkshire Hathaway. According to A.M. Best, the company has a financial strength rating of A++ (Superior), with a stable outlook.
Travelex Insurance Services is accredited by the Better Business Bureau, with an A+ rating from the nonprofit. The BBB received 24 complaints about the company over the last three years, with 17 complaints resolved with BBB mediation in the year 2020.
Everywhere Travelex travel insurance is available, the company has gained positive ratings from customers. Both InsureMyTrip.com and Squaremouth report ratings between 4.4 and 4.6 stars out of five, with over 1,900 reviews each. At ConsumerAffairs.com, the company has a satisfaction rating of 3.5 stars out of 5 based on 42 ratings in 2020.
Travelex offers a robust level of coverage and add-ons for many of life’s unforeseen situations, along with special coverage for those who feel safer traveling within the United States. Although their coverage is slightly more expensive compared to others in the field, their benefit levels are among the most generous, with flat-rate options to purchase even more coverage if necessary.
While the company offers a broad trip cancellation benefit, it does fall short of being a true cancel for any reason option. Those who are concerned that they may have to cancel their trip for a non-covered reason, including family situations, may be better served by a company offering the additional benefit.
No — Travelex insurance Services was sold to Cover-More Group in 2016. In turn, Cover-More Group was purchased by Zurich Insurance Group in 2017.
Travelex Insurance Services is responding to the global pandemic in a number of ways. Covered travelers may file a trip cancellation claim if they or a travel companion have a confirmed case of the viral infection, and a physician orders them to physically quarantine. In addition, travelers may be allowed to transfer an existing policy to a new trip if they cancel and rebook for a future date. Contact Travelex Insurance Services directly to learn about how their policy applies to your trip.
Trip cancellation covers most cancel for work reasons, but not cancel for any reason. The trip cancellation benefits may cover insured travelers if they are laid off, involuntarily terminated from their jobs, or are forced to work during a scheduled trip. However, travelers cannot file a claim for trip cancellation unless it is for a covered reason.